Refund policy

Would you like to (partially) return your order?
Returns are possible at your own expense within 14 days of receiving your order, only if the items are undamaged, unworn, unused, and the packaging is intact.

How to return?

Step 1: Log in to your account here and easily request a return for the items you wish to send back. You do not need to wait for our approval. Please note: your return must be registered within 14 days after receiving your order. We will inspect your return once we receive the package.

Step 2: You can create a return label (at your own expense) via our return portal or on your own via your local post office. Don’t forget to add a track & trace code as proof.

Step 3: Pack your items in a box or shipping bag, along with the packing slip.

Step 4: Send your package back at your own cost using Track & Trace.

Once we receive and verify your return, you will be refunded within 14 calendar days to the account used for the original purchase.

Exchanges or cancellations are not possible.

Return address:
Nerviërslei 47,
2900 Schoten, Belgium

Always use a track & trace code so you can follow your package and ensure it arrives safely.

Return Conditions

1. Timeframe:
   Items must be returned within 14 calendar days after receipt.

2. Shipping:
   Return shipping costs are your responsibility.
   Returns are at your own risk — we are not responsible for lost or damaged returns.
   Always keep your Track & Trace code until the return has been processed.
   Items must be in original, unused condition with intact packaging.

If you initially received free shipping, but your order total drops below €75 after the return, shipping costs (BE: €6.5 - NL: €8.00) will be deducted from your refund.

Returns are not possible for gift cards, discounted, or sale items.

1. Refunds:
   It may take up to 14 calendar days for the amount to be refunded depending on your bank.

2. Holidays:
   The above policy also applies during holidays.
   Returns will be processed within 72h once we’re back from holiday (holiday periods will always be communicated on our website/socials).

3. Thank you for your understanding:
   We encourage mindful shopping to reduce waste.
   Please only order what you intend to keep.

If you do return something, we appreciate if you can share your reason — your feedback helps us improve!

With love,
Larissa